Easy Returns

Our Promise to You

At Urban Image, we want you to be thrilled with your purchase. If for any reason you're not satisfied, we offer a hassle-free return policy. Simply contact us within 30 days of receiving your order for a full refund or exchange. Your satisfaction is our top priority.

Refund Process

When you initiate a return, we process your refund promptly. Depending on the payment method, it may take 5-10 business days for the amount to reflect in your account. We'll notify you via email once the refund is processed.

Damaged Items

In the rare event that your order arrives damaged, please contact us immediately. We will arrange for a replacement or refund. Your trust is important to us, and we strive to ensure all items are delivered in perfect condition.